ePotentia (“we”, “us”, or “our”) operates the https://www.cyberpunk.art website (the “Service”). This Shipping Policy outlines our shipping practices and the estimated delivery times for your orders.
- Fulfillment and Processing Time
Once you place an order, it typically takes 3–7 days for us to fulfill and process the order before it is shipped out. This timeframe may vary depending on the specific product, order volume, and other factors. We will notify you by email when your order has been shipped.
- Shipping Methods and Delivery Times
We work with an on-demand order fulfillment company with facilities worldwide. Your order will be shipped from the facility that can fulfill and deliver it most efficiently. The estimated delivery times depend on your location and are as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control, such as customs clearance and local postal service efficiency.
- Shipping Fees
Shipping fees are calculated at checkout based on the shipping destination, weight, and dimensions of your order. We offer various shipping options for you to choose from, with different fees and delivery times.
- Customs and Taxes
For international orders, additional customs and tax fees may apply. These fees are not under our control and are assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
- Tracking Your Order
You will receive a tracking link via email when your order is shipped. If you have any questions about your tracking or shipment, please contact us at [insert your support email here].
- Delayed or Missing Orders
If your order is delayed or missing, please follow these steps before contacting us:
- Check your shipping confirmation email for any errors in the delivery address
- Ask your local post office if they have your package
- Check with your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or with your neighbors, please contact us at [insert your support email here] with your order number.
In case you find an error in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
We strive to provide the best possible shipping experience for our customers. If you have any questions or concerns about our Shipping Policy, please contact us:
- By email: support@epotentia.com
- By visiting this page on our website: [Your Contact Page URL]
Return policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
CyberPunk.Art does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Buyer’s Remorse – Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore CyberPunk.Art reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.